Privacy policy

1. Information we collect

Depending on how you interact with our website, we may collect the following information:

• Contact information: Name, email address, phone number, and billing or shipping address.
• Order information: Products purchased, order details, payment status, delivery information, and transaction-related records.
• Payment information: Payments are processed through the payment providers available at checkout. We may receive transaction confirmations and related payment details, but complete card or banking credentials are generally handled by the payment provider.
• Technical information: IP address, browser type, device information, and website usage data.
• Communication information: Messages, enquiries, feedback, and other information you provide when contacting us.

2. How we use your information

We may use your information to:

• Process, confirm, and deliver your orders.
• Manage payments, returns, and exchanges.
• Provide customer support and respond to enquiries.
• Send order confirmations, shipping updates, and other service-related communications.
• Improve our website, products, and shopping experience.
• Detect fraud, protect our website, and maintain security.
• Send promotional emails or other marketing communications where permitted by law and applicable preferences.

3. How we share information

We may share relevant information with trusted service providers when necessary to operate our store and fulfil your requests. These may include:

• Shopify: To host and operate our online store.
• Payment providers: To process payments and related transactions.
• Shipping partners, including Delhivery: To deliver orders and provide shipment updates.
• Website and marketing service providers: Where used, to support analytics, communication, advertising, or store functionality.
• Authorities or legal parties: When disclosure is required by applicable law or necessary to protect legal rights and prevent fraud.

We do not sell your personal information as a standalone product.

4. Cookies and similar technologies

Our website and its service providers may use cookies and similar technologies to maintain shopping-cart functionality, remember preferences, understand website usage, and support relevant marketing activities where enabled.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website features.

5. Marketing communications

If you subscribe to our marketing communications, we may send you updates about products, offers, or news from DUCABO.

You can unsubscribe from promotional emails using the unsubscribe link included in the message, where available. You may still receive essential communications related to your orders or customer service.

6. Data security and retention

We take reasonable measures to protect personal information against unauthorised access, loss, misuse, or disclosure.

We retain information for as long as reasonably necessary to fulfil orders, provide services, meet legal and accounting obligations, resolve disputes, and enforce our policies. Retention periods may vary depending on the type of information and applicable requirements.

No method of electronic transmission or storage can be guaranteed to be completely secure.

7. Your privacy rights

Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or raise concerns about how your information is handled.

To make a privacy-related request, contact us using the details below. We may need to verify your identity before processing your request, and certain information may need to be retained where required by law.

8. Third-party websites and services

Our website may contain links to third-party websites or use third-party services. Those websites and services operate under their own privacy policies and terms.

DUCABO is not responsible for the privacy practices of independent third-party websites. Please review their policies before sharing personal information with them.

9. Children's privacy

Our website is intended for general shopping by adults and other customers who are legally permitted to make purchases. We do not knowingly seek to collect personal information from children in circumstances where parental consent or other legal requirements apply.

If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

10. Changes to this policy

We may update this Privacy Policy when our business practices, website features, or legal requirements change. The latest version will be published on this page.

11. Contact us

For questions, requests, or concerns about this Privacy Policy or your personal information, contact:

Brand: DUCABO
Email: support@ducabo.com
Website: https://ducabo.com/