Shipping policy

1. Order processing

Orders are processed after successful order confirmation and payment verification, where applicable.

Processing and dispatch may take additional time during holidays, sales, or periods of high order volume.

2. Shipping and delivery

We use Delhivery to ship orders to serviceable locations across India.

Estimated delivery timelines may vary depending on your location, product availability, courier operations, weather conditions, and other factors.

The estimated delivery date, where available, will be communicated during checkout or through your order updates. Delivery timelines are estimates and are not guaranteed.

3. Shipping charges

Applicable shipping charges, if any, will be displayed during checkout before you complete your order.

Any free-shipping offer will be subject to the conditions specified in that offer.

4. Order tracking

Once your order has been dispatched, tracking details will be shared through the contact information provided with your order, where available.

You can use the tracking details to check the latest shipment status. Tracking updates may take some time to appear after dispatch.

5. Delivery delays

Delivery may be delayed due to weather conditions, public holidays, courier service disruptions, incorrect address details, or other circumstances beyond our control.

If your shipment is delayed, please contact us with your order number so our team can assist you.

6. Incorrect address and failed delivery

Customers are responsible for providing accurate and complete delivery details when placing an order.

Incorrect addresses, unavailable recipients, or unsuccessful delivery attempts may result in delays or return-to-origin shipments. Any additional shipping charges or re-delivery arrangements will be communicated where applicable.

7. Damaged or missing shipments

If your order arrives damaged, appears tampered with, or contains missing items, please contact us as soon as possible at support@ducabo.com.

Include your order number and clear photographs or other relevant details so our team can review the issue and assist you in accordance with applicable law.

8. Contact us

For shipping and delivery questions, contact:

Email: support@ducabo.com
Brand: DUCABO

Please include your order number in your message so we can assist you efficiently.