Terms of service

1. General conditions

DUCABO operates this online store to provide customers with access to our products and services.

We reserve the right to update, modify, or discontinue any part of our website or services when necessary, subject to applicable law.

We may refuse or cancel an order where reasonably necessary due to suspected fraud, pricing or listing errors, product unavailability, or other valid reasons. Any cancellation and related payment resolution will be handled in accordance with applicable law.

2. Products and descriptions

We aim to display accurate product descriptions, images, colours, sizes, and other details.

Actual product colours may vary slightly depending on screen settings, lighting, photography, or device displays. Such variations do not affect our responsibility to address products that are materially different from their descriptions.

Product availability, designs, and specifications may change without prior notice, subject to existing orders and applicable law.

3. Pricing and payments

All prices and applicable charges will be displayed on our website or during checkout before an order is placed.

Prices, offers, and promotions may change at any time. Changes will not affect confirmed orders except where a correction or other action is permitted by applicable law.

Orders must be paid for using the payment methods available at checkout. Payment processing may be handled by third-party payment providers under their respective terms and policies.

4. Orders and order confirmation

When you place an order, you agree to provide accurate and complete information, including your contact details, shipping address, and payment information.

An order confirmation indicates that we have received your order. Orders may be subject to verification and acceptance.

If an order cannot be fulfilled, we will notify you and arrange any applicable cancellation or payment resolution in accordance with law.

5. Shipping and delivery

Orders are shipped to locations serviceable by our shipping partners, including Delhivery.

Delivery estimates may vary depending on your location, product availability, courier operations, holidays, and other circumstances. Delivery dates are estimates unless expressly confirmed otherwise.

For additional information, please refer to our Shipping Policy.

6. Returns, exchanges, and refunds

Eligible exchange requests must be submitted within the period and under the conditions stated in our Return & Exchange Policy.

Ordinary customer returns are handled through exchanges rather than money-back refunds, subject to product eligibility and availability.

Nothing in these terms excludes or limits any refund, replacement, or other remedy required under applicable consumer-protection laws.

Please review our Return & Exchange Policy for the complete conditions and process.

7. Customer responsibilities

When using our website, you agree to:

• Provide accurate information when placing an order or contacting us.
• Use the website only for lawful purposes.
• Avoid fraudulent purchases, unauthorised access, or attempts to disrupt website operations.
• Avoid submitting harmful code, misleading information, or content that infringes another person's rights.
• Respect the intellectual property rights associated with our website and products.

We may take appropriate action if these conditions are violated, subject to applicable law.

8. Intellectual property

Unless otherwise stated, the content on our website—including brand names, logos, product images, graphics, text, designs, and other materials—is owned by DUCABO or used with permission.

You may not reproduce, distribute, modify, or commercially use our content without prior written permission, except where permitted by law.

9. Third-party services and links

Our website may use third-party services or contain links to external websites, including payment and shipping services.

These services may be governed by separate terms and privacy policies. DUCABO is not responsible for independent third-party websites or services beyond its legal responsibilities.

10. Website availability and accuracy

We aim to keep our website available and information accurate. However, we cannot guarantee uninterrupted access or that every website feature will always operate without errors.

We may perform maintenance, update features, or temporarily restrict access when necessary.

Nothing in these terms limits liability or consumer rights where such limitation is prohibited by applicable law.

11. Limitation of liability

To the extent permitted by applicable law, DUCABO will not be responsible for indirect or consequential losses arising from the use of our website or services.

These terms do not exclude liability that cannot legally be excluded or limit any statutory consumer rights.

12. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how personal information is collected, used, and shared.

Please review our Privacy Policy for more information.

13. Changes to these terms

We may update these Terms of Service to reflect changes in our business, website, or legal requirements. The latest version will be published on this page.

Your continued use of the website after changes are published will be subject to applicable law and the updated terms.

14. Governing law

These terms are governed by the laws of India. Any disputes will be handled by the appropriate courts or authorities with jurisdiction under applicable law.

Nothing in this section limits any consumer's right to approach a competent consumer forum or authority.

15. Contact us

For questions about these Terms of Service, contact:

Brand: DUCABO
Email: support@ducabo.com
Website: https://ducabo.com/