Return and exchange policy

1. Return window

Exchange requests must be raised within 7 calendar days of delivery.

If the final day falls on a public holiday or a day when our support team is unavailable, the deadline will be extended to the next working day.

Requests submitted after the applicable window may not be accepted, except where otherwise required by law.

2. Exchange eligibility

To be eligible for an exchange, the product must meet the following conditions:

• The product must be unused, unworn, and unwashed.
• The product must be in its original condition.
• Original tags, labels, and packaging must be retained, where applicable.
• The product must not show signs of damage caused after delivery or use.

All exchange requests are subject to review and approval.

3. No money-back refunds for ordinary returns

DUCABO offers exchanges instead of money-back refunds for eligible customer returns due to reasons such as size preference, colour preference, or a change of mind.

Refunds are not provided for these ordinary return requests.

This policy does not limit any refund or other remedy that may be required under applicable consumer-protection laws.

4. Products that may not be exchanged

Exchanges may not be accepted for:

• Products marked as final sale or non-returnable.
• Customised or personalised products, except where a remedy is required by law.
• Products that have been worn, washed, altered, or damaged after delivery.

5. Damaged, defective, or incorrect products

If you receive a damaged, defective, or incorrect product, contact us as soon as possible at support@ducabo.com.

Please provide your order number and clear photographs showing the issue. Our team will review the request and communicate the appropriate resolution in accordance with applicable law.

6. How to request an exchange

To request an exchange, contact us at support@ducabo.com within the applicable exchange window.

Please include:

• Your order number.
• The product you wish to exchange.
• The reason for the exchange.
• Your preferred replacement size or colour, if applicable.

Please wait for instructions from our support team before sending the product back.

7. Exchange availability

Exchanges depend on the availability of the requested size, colour, or replacement product. A specific replacement cannot be guaranteed.

If the requested replacement is unavailable, our support team will discuss the available options with you.

8. Exchange shipping

Our support team will communicate the return shipping process and any applicable charges before the exchange is completed.

For damaged, defective, or incorrect products, shipping arrangements and any applicable costs will be handled in accordance with applicable law.

9. Order cancellations

If you wish to cancel an order, contact us as soon as possible at support@ducabo.com.

Cancellation may not be possible once an order has been processed or dispatched. Any cancellation request will be handled in accordance with applicable law and the relevant order terms.

10. Contact us

For questions about returns or exchanges, contact:

Email: support@ducabo.com
Brand: DUCABO

Please include your order number so that we can identify your order and assist you.